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Customer care

Customer care

At the Superior Group our people are focused on making a difference and adding value for our customers. This means our relationship with our clients doesn't end when they are handed the keys to their new home; it's only just the beginning of a long-lasting and fruitful relationship.

Our dedicated teams in the UK and US ensures that clients are well looked after once they have made the decision to purchase a Superior property. They are also a resource for dealing with anything from which solicitors to use to obtaining discounted rates on flights, accommodation, airport hotels, parking and car rentals. They liaise as necessary between the client and the in-country team to ensure a smooth passage to completion, answering queries on deposit payment, contracts and local contacts and information.

In addition, anyone who buys a property without being able to visit it first on an inspection trip can rely on this team to handle all the necessary details.

For further details on our customer care support services, please call +44 (0) 870 755 55 85 or email aftersales@superiorworld.com.

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Although all efforts have been made to ensure the accuracy of the information contained on this website, the contents are believed to be correct, the accuracy cannot be guaranteed and none of the information contained herein will form any part of any contract. Prices are correct at the time of entry but are subject to change, every effort is made to update these as quickly as possible.

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Superior Worldwide Privacy Policy Superior Worldwide is committed to respecting your privacy and the need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site. We also want you to know how we use such information and the choices you have regarding our use of, and your ability to review and correct this information. As a part of our commitment to your privacy, Superior Worldwide supports and adheres to the guidelines and practices adopted by the Direct Marketing Association. Further, we do not share personal information with other companies for any purpose. Collecting Information about You In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. However, if you request pages that offer prices, we need to know where you are from in order to provide relevant information. If you decide to make an enquiry about buying property or book a holiday, personal information is required. We are conscious of your rights with respect to the data protection act and do not retain information indefinitely. We of course retain information as may be required by the Inland Revenue or under the relevant acts of the British parliament regulating the commercial activities of limited liability companies.We may track the Internet domain address from which people visit us and analyse this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. Using Information About You We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new products, services and offers, etc.To serve you better, we may combine information you give us online, in our showrooms or through our catalogues to enhance and personalise your shopping experience with us, and to communicate with you by post about our products and events that may be of interest to you.Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to Superior Worldwide or to others. Superior Worldwide may also disclose your personally identifiable information should the law require it. Editing, Updating, Correcting and Deleting Information about You We want to communicate with you only if you want to hear from us. If you would like to update or correct your personal information please let us know by surface mail or electronic mail. You can also change your personal information on line if you make a new enquiry or book a holiday. If you prefer not to receive information from us please be sure to include your e-mail address and full name. Please note that these requests may take a little time to be effective if we are removing your name from postal mailings. In addition, when you purchase from us online or from our catalogue it may be necessary for us to contact you in certain circumstances via telephone, email or mail to facilitate your order, even if you have opted to not receive communications. Please remember, if you delete requested information you may not be able to continue to purchase products or access other portions of our web site without re-entering the information. Protecting Children At Superior Worldwide we take special care to protect the safety and privacy of children. Our web site is a general audience site. We do not permit children under the age of 18 to purchase products on our web site. Cookies Our web site uses "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. We only use one cookie that allows the web server to log you in automatically so you don‚Äôt have to perform the task manually every time you want to make an enquiry. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. On-line Security We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. Links to Third Party Sites Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site. I confirm that I fully accept the Privacy Policy